Tag Archives: Scenario Based Learning

Flexible Learning Toolboxes

Flexible Learning Toolboxes

Flexible Learning Toolboxes (Toolboxes) are high quality, cost effective interactive e-learning and assessment resources featuring scenarios, images and activities. They are designed for use by training providers, industry and business and support online delivery of recognised training packages for the vocational education and training sector.
Toolbox materials now come in two formats:
an integrated learning program incorporating a number of units of competency. These programs are available on a CD-ROM for installation on a server or for use on a stand-alone computer.
a learning object format allowing users to download smaller self-contained components of content for free. Learning objects generally support an element or unit of competency.
Flexible Learning Toolboxes provide you with options to attract new learners and markets with online resources at a fraction of their development cost.
via Flexible Learning Toolboxes.

My Experience with Creating a Scenario-based Course: Part 3

In Part 1 of this blog series, I shared my experience about the content acquisition and analysis phase for creating a scenario-based course. In Part 2, I shared how I created a storyline and identified the critical steps in it and further started storyboarding and shared the introduction screen with you. When storyboarding for this course, the single most important thing for me was to keep it conversational and follow the actual lingo that the customer care representatives are supposed to follow.
The introduction screen helped us understand that Lisa was a new joinee in the team and she was about to take her first call. In the next screen, we need to show how she starts the call and what the customer issue was. I got this information by listening to the recorded calls and SME interviews.
Full article: My Experience with Creating a Scenario-based Course: Part 3 « Rapid eLearning | Adobe Captivate Blog.