Embracing Technology To Promote Exceptional Student Services In Higher Education
Wednesday, June 5, 3:00-4:30pm EDT
Host: Innovative Educators
NOTE: Payment is not required prior to event date. The recording is included and is accessible for one full year.
This webinar will offer participants an overview of the online self-services and other technology initiatives that higher education institutions are
developing and providing for their students and their families. Learn more about how technology is shaping the student experience with financial aid, electronic billing and payments, graduation planning, and more. Through strategic design and implementation of technology tools, administrators can promote increased efficiencies, improve retention and graduation rates, and promote student success.
The presenter will discuss various online student self-services and web applications that have proved successful for students to help manage the business of being a student, including a look into student portals and mobile device initiatives that have been developed to provide personalized information and communications to students. Online views of various University of Minnesota web applications and technology tools that have been highly successful in terms of quality student services and creating efficiencies will also be reviewed.
- Self-service options that institutions have developed to assist with customer service strategies including self-service financial aid planning,
registration/graduation planning, and customer service relationship software
- How to leverage technology into seamless self-service Web applications that bring students from “in line” to “online”
- Examples of cutting-edge technology initiatives for student services including student portals and mobile device initiatives
- About specific web applications and technology tools that have been highly successful at the University of Minnesota
WHO IS THE SPEAKER?
Julie Selander has worked in higher education administration and finance for over 25 years. Her experience includes student loan servicing operations, tuition payment plan sales and marketing, organizational leadership, as well as various management positions in higher education student services including student accounts receivable, billing, collections, financial aid, and customer service.
Julie is the director of the One Stop Student Services Office at the University of Minnesota providing seamless and integrated student services in the areas of enrollment, registration, financial aid, billing, student accounts receivable, and student veterans services. Twenty-seven One Stop Counselors across three campus locations provide service via phone, e-mail, and in-person for over 51,000 students on the Twin Cities campus.
Julie presents frequently on various topics related to higher education student services and has written several articles for publication, including NACUBO’s Student Centered Financial Services: Innovations That Succeed. She serves as a board member for Minnesota’s College Goal Sunday initiative and is a founding member and on the board of directors for the Institute for Student Services Professionals. She has undergraduate and master’s degrees from the University of Minnesota and is currently working on her dissertation as a Ph.D. candidate at the University of Minnesota in the Higher Education Policy and Administration program. She is also an instructor at the University of Minnesota in the Organizational Leadership, Policy, and Administration department and teaches Customer Service Training to undergraduate students.
Sponsored by: Innovative Educators