How to Design Effective Tests for e-Learning

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Situational questions reproduce the work circumstances relevant to the training. They tell a story and ask the learner to react appropriately. They allow people to decide how the course content applies to the job. Here is an example. If your training was on a new privacy policy implemented at the customer service level, you might see multiple choice questions formulated according to the two below. Question 1 is a pure content-based question. Question 2 is a situational content-based question.

Question 1: Which part of the new privacy policy applies when a customer asks to see another customer’s data?

A. Section 1.3
B. Section 1.5
C. Section 1.7
D. Section 1.8

Question 2: If a customer wanted to order the same model as a friend and asked you to look up that person’s order history, which response would you choose?

A. “Sure, let me look that up and I can tell you everything that your friend has ordered with us.”
B. “I can tell you the model name and number that your friend ordered, but nothing else.”
C. “I can’t share that information with you.”
D. “Our privacy policy doesn’t allow us to share any customer information with others.”

In situational questions, the work context makes the information that much more relevant and applicable.

Read more: How to Design Effective Tests for e-Learning | Langevin – Blog.