A. Section 1.3
B. Section 1.5
C. Section 1.7
D. Section 1.8
Question 2: If a customer wanted to order the same model as a friend and asked you to look up that person’s order history, which response would you choose?
A. “Sure, let me look that up and I can tell you everything that your friend has ordered with us.”
B. “I can tell you the model name and number that your friend ordered, but nothing else.”
C. “I can’t share that information with you.”
In situational questions, the work context makes the information that much more relevant and applicable.